Preliminary information

NUTRAS SRL is an innovative Italian Startup that deals with personal health. The goal is to provide customized supplements according to the needs of the public with innovative and proprietary formulation and with innovative packaging.

General provisions

These conditions are valid exclusively between the company NUTRAS SRL, with Registered office in Via della Pace, 279, 62100, Macerata (MC), REA number: MC - 267090, VAT number 02038670432, hereinafter referred to as "NUTRAS" and any person who makes online purchases on the website https://www.nutra-solutions.com/ hereinafter referred to as "customer".

These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force

These conditions govern purchases made on the site https://www.nutra-solutions.com/ , in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree No. n. 206/2005, amended by Legislative Decree No. n. 21/2014 and D. lgs. 70/2003 on electronic commerce.

Access, navigation and purchase of products on the site https://www.nutra-solutions.com/ related to the sales of NUTRACEUTICAL SOLUTIONS products presuppose the reading and acceptance of all specified conditions.

The customer is solely responsible for any communication of false or incorrect data, for information relating to third parties without their explicit consent and for the non-compliant and improper use of the content of the NUTRACEUTICAL SOLUTIONS site.

All content published on the site https://www.nutra-solutions.com/, such as products, drawings, photographs, images, texts, videos, documents, logos are protected by copyright therefore reproduction, in whole or in part and in any form, without the written consent of NUTRAS is prohibited.

Article 1-subject of the contract

With these general conditions of sale, NUTRAS sells and the customer purchases remotely the movable tangible goods indicated and offered for sale on the site https://www.nutra-solutions.com/. The contract is concluded exclusively through the internet, through the customer's access to the address https://www.nutra-solutions.com/ and the realization of a purchase order according to the procedure provided by the site itself.

The customer undertakes to read, before proceeding with the confirmation of his order, these general conditions of sale, in particular the pre-contractual information provided by NUTRAS and to accept them by affixing a flag in the indicated box.

In the order confirmation e-mail, the customer will also receive the link to download and Archive a copy of these general conditions of sale, as required by Article 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

Article 2-pre-contractual information for the consumer-Article 49 of Legislative Decree 206/2005

Before the conclusion of the purchase contract, the customer examines the characteristics of the goods that are illustrated in the individual product sheets at the time of choice by the customer.

Before the conclusion of the purchase contract and before the validation of the order with “payment obligation”, the customer is informed about:

  • total price of goods including taxes, with details of shipping costs and any other costs;
  • payment methods;
  • the deadline within which NUTRAS undertakes to deliver the goods;
  • conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the withdrawal form referred to in Annex I, Part B of Legislative Decree 21/2014;
  • information that the customer will bear the cost of returning the goods in case of withdrawal;
  • existence of the legal guarantee of conformity for the purchased goods;
  • after-sales service conditions and commercial guarantees provided by NUTRAS.

The customer may at any time and in any case before the conclusion of the contract, become aware of the information relating to NUTRAS, the geographical address, telephone number and fax:

NUTRAS SRL.

Registered office: Via della Pace 279 - 62100-Macerata (MC)

In order to avoid SPAM, EMAIL address, PEC address and telephone numbers are to be requested via chat on the site https://www.nutra-solutions.com/ Facebook, or through the contact forms on the same site w https://www.facebook.com/lactosolution

Article 3-conclusion and effectiveness of the contract

The sales contract is considered concluded with the sending by NUTRAS to the customer of an e-mail confirming the order. The e-mail contains the customer's data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to be able to print and store the copy of these conditions.

The customer undertakes to verify the correctness of the personal data contained therein and to promptly notify NUTRAS of any corrections.

NUTRAS undertakes to describe and present the items sold on the site in the best possible way. However, there may be some errors, inaccuracies or small differences between the site and the actual product. In addition the photographs of the products presented on https://www.nutra-solutions.com/ they do not constitute a contractual element, as they are only representative.

NUTRAS undertakes to deliver the goods within the period indicated at the time of the order, days starting from the sending by NUTRAS of the order confirmation e-mail to the customer. The days shown on the site for shipments are to be considered working.

Article 4-availability of products

The availability of the products refers to the actual availability at the time the Customer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of several users, the products could be sold to other customers before confirming the order.

Even after sending the order confirmation e-mail sent by NUTRAS, there may be cases of partial or total unavailability of the goods. In this case, the order will be adjusted automatically with the elimination of the unavailable product and the customer will be immediately informed by e-mail.

If the customer requests the cancellation of the order, terminating the contract, NUTRAS will refund the amount paid within 14 days from the day on which NUTRAS had knowledge of the customer's decision to terminate the contract.

Article 5-payment methods

Each payment by the customer can only be made by Pa pagamento Pal payment method, credit card, bank transfer (to be requested in advance) or by cash on delivery (maximum cash on delivery amount: contrass

The communications relating to the payment and the data communicated by the customer when this is made take place on special protected lines.

Article 6-shipping and delivery

NUTRAS guarantees the shipment of its products throughout the Italian territory and in the Republic of San Marino through the primary express couriers from time to time selected and chosen depending on the shipment to be made to the address indicated by the customer at the time of the order, no later than the deadline indicated for the chosen product (working days counted of the order confirmation e-mail sent by NUTRAS).

Customers or other subjects appointed by the customers themselves for the collection of what is ordered, must verify at the time of delivery in addition to the integrity of the packaging, that the products received correspond in quantity and type to what is purchased. Any anomaly or damage found on the packaging must be immediately disputed by the customers by means of an apostille on the transport document indicating “subject to control”. By signing the Courier'S DDT (or transport document) without any complaint, customers will no longer be able to raise any dispute regarding the external characteristics of what they have received. If there is no correspondence between the order and the delivery, the customer will not have to accept the goods and raise the dispute directly to the carrier.

For orders placed on the site https://www.nutra-solutions.com/ from private parties, therefore not holders of VAT, NUTRAS is not required to issue an invoice or receipt accompanying the goods shipped.

It should be noted that the Italian state does not provide tax incentives for food supplements (they are not deductible) so the tax receipt requested by the private for this purpose has no reason to issue.

The invoice or receipt can be requested within 8 hours of the order by message with the contact forms or chat on the site, by reply to the order confirmation email or in the "My Orders" section of the site. The invoice or receipt will contain the information provided by the customer during the purchase process. After the invoice or receipt has been issued, it will not be possible to make any changes to the data indicated in the invoice.

For customers with a VAT number, if the same is explained at the time of purchase or within 8 hours of the same, a sales invoice will be provided.

On the shipping packages are printed or written all the useful contact details of the preparatory to the delivery of the same.

Article 7-prices

All the selling prices of the products indicated on the site https://www.nutra-solutions.com/ they are expressed in Euros and include VAT, and where applicable, the WEEE contribution.

Shipping costs are not included in the purchase price, but are indicated and calculated at the time of conclusion of the purchase process before payment is made.

The customer accepts the right of NUTRAS to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of creation of the order and indicated in the confirmation email sent by NUTRAS to the customer.

In case of computer error, manual, technical, or any other nature that may result in a substantial change, not foreseen by NUTRAS, of the selling price to the public, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the customer will be refunded within 14 days from the day of cancellation.

Article 8-Order Confirmation

The user to conclude the purchase contract must complete the order procedure on the site in all its parts and confirm the payment of the order itself. Both operations must be performed following the instructions on the site. In the event that, due to a typo or other intention, orders have been filled out that for characteristics, quantities and/or prices the user does not want to make, the user will not have to complete the procedure itself. NUTRAS, in fact, assumes no responsibility for “unwanted” orders, sent by mistake and/or possibly made by a minor, and will execute them demanding the agreed consideration.

By sending the order, the customer declares to have read all the instructions concerning the methods of purchase and fully accepted all the general conditions of sale.

All orders received that have not specified what is required or that are not completed in all its parts, will not be accepted, and if accepted may be considered invalid and ineffective. NUTRAS also reserves the right not to confirm the order received even when it is not possible to verify the correctness of the information relating to the shipping address and billing data.

The invoice relating to the order will be sent inside the packaging, together with the goods purchased. For the purpose of issuing the invoice, the information provided by the customers shall prevail.

The order confirmation and the related data will be stored in the seller's electronic database for the period necessary to process the order, and in any case for the period provided for by law. An order confirmation will be sent to the user via email with all the reference data of the order itself.

Article 9-right of withdrawal

In accordance with the legal provisions in force, the customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. The period of 14 days starts from the date of receipt of the last product.

The customer who intends to exercise the right of withdrawal must communicate it to NUTRAS through an explicit declaration, which can be sent by registered mail with return receipt or PEC to be requested in the forms of the site www.lactosolution.com.

The customer may exercise the right of withdrawal also by sending any explicit statement containing the decision to withdraw from the contract or alternatively transmit the model withdrawal form, below:

Standard withdrawal form pursuant to Article 49, paragraph 1, letter h)

(fill in and return this form only if you wish to withdraw from the contract)

For: NUTRAS SRL.

Registered office: Via della Pace 279 - 62100-Macerata (MC)

I/we ( * ) hereby notify / notify (*) the withdrawal from my / our (*) contract of sale of the following goods/services (*)

  • Ordered on (*) / received on (*)
  • Name of the consumer (s)
  • Address of the consumer (s)
  • Signature of the consumer (s) (only if this form is sent in paper form)
  • Date

( * ) Delete unused wording.

In case of exercise of the right of withdrawal, the customer is required to return the goods-with a tracked shipment - within 14 days from the day on which he communicated to NUTRAS his will to withdraw from the contract pursuant to Article 57 of Legislative Decree 206/2005.

The goods must be returned to NUTRAS at the location indicated above.

The direct costs of returning the products are borne by the customer. The cost is estimated to be equal to a maximum of about 9.00 euros.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, NUTRAS will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs.

As provided for in Article 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, NUTRAS may suspend the refund until receipt of the goods or until the customer has demonstrated that he has returned the goods to NUTRAS.

NUTRAS will make the refund using the same means of payment chosen by the customer at the time of purchase.

The user is reminded that the right of withdrawal is excluded in the cases referred to in Article 59 of the Consumer Code and, in particular, with regard to contracts concluded through the site, relating to the supply (i) of tailor-made or clearly personalized goods; (ii) of goods that are likely to deteriorate or expire quickly; (iii) of sealed goods that do not lend themselves to be returned for hygienic reasons or related to health protection and are opened after delivery (e.g. creams, sunscreens and cosmetic products in general, toothpastes, food supplements and other food products). The supply of a food product is considered to be open if the packaging containing it is open. The supply of a drink or toothpaste shall be deemed to be open if the cap containing the drink or toothpaste is removed. The supply of a cream, sunscreen or any other cosmetic is considered open if the package containing it is open.

Article 10 - legal guarantee of conformity

In case of receipt of products that do not comply with the orders or are defective, the customer is entitled to restorewithout the expense of product compliance by repair or replacement of the product. The customer may exercise this right if the defect occurs within two years of delivery of the goods and reports the defect to NUTRAS within two months of discovery or, in the case of perishable products, within the expiry date stated on the package.

Subsequently, the customer must proceed with the creation of a return it practice by accessing the "My Orders" section of the "My account" space on the site https://www.nutra-solutions.com/. NUTRAS, in case of defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the availability of the customer.

Article 11-liability

NUTRAS does not assume any responsibility for disruptions due to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disruptions of the internet network, in the event that it fails to execute the order within the time stipulated in the contract.

Article 12-registration

In order to proceed with the sending of orders and to receive company NeSL www.lactosolution.com you will be prompted to specify mandatory data, to choose a passord

  1. If these are consumer customers (i.e. natural persons acting for purposes unrelated to professional or entrepreneurial activity and who purchase products only for personal use), the sale will be regulated not only by these general conditions but also by the provisions of the Consumer Code referred to in Legislative Decree No. 206/2005
  2. If these are companies for purchases made by customers who are merchants, wholesalers, retailers, professionals and who purchase for non-personal use, the purchase operations will be governed not only by these general conditions but also by the rules of the Civil Code.

The customer, in order to proceed and confirm the order, must read the Privacy Policy and give consent to the processing of personal data.

Article 13-access to the site

The customer has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether sound or visual, and the related technology used remain the property of NUTRAS and are protected by intellectual property rights.

Article 14-personal data

NUTRAS, as data controller, informs you that your data are processed in accordance with art. 13 D. Lgs. 30.6.2003 n. 196 ("Privac Codey

The Privac Polic Polic è https://www.nutra-solutions.com/

Article 15-Cookies

The siteeb https://www.nutra-solutions.com/ use "cookies". Cookies are electronic files that record information relating to the navigation of the customer on the site (pages consulted, date and time of consultation, etc..) and that allow NUTRAS to offer a personalized service to its customers.

NUTRAS informs the customer of the possibility to disable the creation of such files, by accessing its Internet configuration menu. It is understood that this will prevent the customer from proceeding with the purchase online.

More information in the cookies section of https://www.nutra-solutions.com/

Article 16-integrity

These general conditions of sale consist of all the clauses that compose them. If one or more provisions of these general conditions of sale is deemed invalid or declared as such under law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

Article 17-applicable law and jurisdiction

These conditions are subject to Italian law.

Any dispute that does not find an amicable solution will be subject to the exclusive jurisdiction of the Court of Macerata.

In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate.ec.europa.eu/odr.

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